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Conversations

Photo of Neil Bouvier
Fax HTML with Images. Any examples? Images stripped when faxed.
I'm submitted HTML to Fax with img.  img is stripped.  Any ideas?  Content-type?
  • 2 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of adcdc
API call log some records not found in result
Hi, I created an API call using the call log endpoint ('/account/~/extension/~/call-log') in production. It shows results of the records ...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
Photo of Srinivas Karlapudi
"rc mobile" URL Scheme doesn't work as expected with Windows App
When I click on url "rcmobile://call?number=2147175095" in browser (firefox for example) the phone number is populated to SoftPhone App j...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Don Klayman
HTTP Status Code: GatewayTimeout
When trying to ringout I occasionally get {"HTTP Status Code: GatewayTimeout"} error on the ApiResponse.  It seems random but I'd like to...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Development User
Unhelpful error response in multi-part response.
Is there a particular reason why error response bodies in a multi-part response don't actually include any details? Take the following r...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Janielle
After successfully making a new subscription, there is no webhook posted while the RingOut call is in progress
 Yesterday, I found a problem that after successfully making a new subscription, there is no webhook posted to the specified URL while th...
  • 1 me too
  • 10 replies
  • Problem
  • Acknowledged
Photo of SwiftMD Administrator
We are getting message “Caller ID should be one of company direct numbers,” calls are not going thru
We are getting message “Caller ID should be one of company direct numbers” and calls are not going thru when our doctors call patients t...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Ahmed Faizan
Call recording not showing up on API call but does on Production Website.
After numerous attempts to get a call with a recording to show up I have failed. I am making a request to this endpoint '/account/~/call-...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Jason Adams
Unable to graduate with Ring Out
I'm unable to push our application through the graduation process.  We've passed all of the restrictions except for the Ring Out permissi...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Zeeshan Yousaf
Cant create the production key
I am ready the caller id and been successful and want to create the production key for my app but it does not allow. i have added the per...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Clear
Nuget Package Manager for single project fails to load after adding RingCentralSDK
Adding RingCentralSDK to a project breaks the Package Manager. Fully described on stackoverflow: http://stackoverflow.com/questions/37812...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of NTS INC
Sandbox
We need another email for sandbox we missed the 48 hour window and never set up the account. Can you please resend me another email so th...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Ashley Nicolson
Active Call API Call (PHP) returns Internal Server Error
Until today we have been using active calls via the API via cron job.  However this has stopped working and are receiving: Unable to log...
  • 1 me too
  • 10 replies
  • Problem
  • Acknowledged
Photo of Dave Welch
Ring Out does not hang up using DELETE
Stopping a call does NOT work using the API explorer or our own code referencing the Sandbox or our code referencing Production.  The Res...
  • 2 me toos
  • 9 replies
  • Problem
  • Acknowledged
Photo of Lynn Becker
presence*Why was presence drop-down menu cut from Softphone version .8.04....
Our users have begun download the 8.04.20112 upgrade and noticing the Presence dropdown menu in the upper left of the app screen has disa...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Andrey Demenev
500 status code returned from restapi/oauth/token
curl -i  https://platform.devtest.ringcentral.com/restapi/oauth/token -d grant_type=password -d username=XXXXX -d password=XXXX -H 'Autho...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of DL Mozart
SDK error message response unexpected
This is more of a feedback than a problem report. I've been working on a Web app that sends SMS using your PHP SDK.  However, I noticed ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged