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Conversations

Recent Conversations
Conversations 661 - 680 of 1198
Photo of Audrey Norwood
Past 2 days, 'new call' tickets are no longer popping in Zendesk as part of the RingCentral/Zendesk integration
For the past few days, 'new call' tickets are no longer popping up in Zendesk when a new Ringcentral call comes in. We heard from the Sup...
  • 1 me too
  • 1 reply
  • Problem
Photo of Audrey Norwood
RingCentral Recordings not attaching to some tickets in Zendesk
We have RingCentral integrated with Zendesk. We have call recording turned on in RingCentral for incoming calls to our Support queues. Ty...
  • 1 me too
  • 0 replies
  • Problem
Photo of Gene Marrano
Is anyone getting frequent timeouts when using the Outlook plugin?
When using the Outlook plugin we are getting repeated timeouts all day long. We constantly have to log back in to the plugin. Is there a ...
  • 1 me too
  • 1 reply
  • Problem
Photo of James Williams
Invalid Client Error
Hi I keep getting the following response: Authorization: Basic ******************************Content-Type: application/x-www-form-urlenco...
  • 1 me too
  • 3 replies
  • Question
Photo of Matt Spinks
Is there a use case where a call goes through multiple legs, the call is recorded, AND a voicemail is created?
In the call log api, there is both a "message" section, and a "recording" section. I would like to know if the RingCentral framework supp...
  • 1 me too
  • 1 reply
  • Question
Photo of CFHE Reception
I have a very simple VBA program that works perfectly in sandbox,gives Status: 403: Forbidden "FeatureNotAvailabl in production version
I have a very simple SMS program that works within the sandbox, but when I change the URLs (all predefined strings), Phone Number I get a...
  • 1 me too
  • 3 replies
  • Question
Photo of Steve Thomas
after successfully authenticated with api, i am getting error code CMN-102
Hi, Last 3 days, i am trying to access call logs from api using sandbox credentials but getting errors. I get error of Invalid Authoriza...
  • 1 me too
  • 12 replies
  • Question
  • Answered
Photo of Dat Le
Get an error when trying to resend a fax through API
Can't resend a fax.  I get the below message in the ErrorResponseBody {   "errorCode" : "InvalidParameter",   "message" : "Parameter [or...
  • 1 me too
  • 1 reply
  • Problem
Photo of Jocelyn Ao
Can't access sandbox environment
Hi, I created a sandbox account, but I can't access the environment. Everytime I try to go on platform.devtest.ringcentral.com, it says t...
  • 1 me too
  • 1 reply
  • Problem
Photo of Darshan Gondaliya
I want to add dynamic OAuth Redirect URL
I want to add the App for get Call details in my magento 1.7.2 site. I want to add this functionality in admin panel. admin has dynamic u...
  • 1 me too
  • 3 replies
  • Problem
Photo of VB
Unauthorized for this grant type error
Are getting this  error { "error": "unauthorized_client" "error_description": "Unauthorized for this grant type" } when you try /oauth/...
  • 1 me too
  • 5 replies
  • Article
Photo of Hambrise Alan
Integrate RingCentral
We are integrating RingCentral with our CRM. how will you approve  - OAuth Redirect URI? Do we need to support anything from our side for...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Hambrise Alan
Add webhook to existing production APP
We have an app in production where we need to add webhook subscription - permission to our app How to add it?
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of VB
How to avoid expiration of access-token ?
If your app is public app or browser based app, they are automatically enabled for OAuth 2.0 Authorization code flow by mandate. Most of...
  • VB, 1 year ago

  • 1 me too
  • 0 replies
  • Article
Photo of Hambrise Alan
Need username(phone number)
I am authenticating using authentication flow. i need logged in username () phone number. how to get it?(i need this because i will displ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of KUMARESAN MUPPIDATHI
Setting presence of a user through web phone ringcentral sdk
Is there any API call to setting the presence of the current logged in user? Quick help would be appreciated. Thanks in advance.
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Ed Smith
Question on Identifying the user in a call log
I have been able to successfully pull all calls from production using this call: https://platform.ringcentral.com/restapi/v1.0/account/~/...
  • 1 me too
  • 8 replies
  • Question
Photo of Hambrise Alan
brandId invalid
We are using password flow and our app is working only for Ringcentral US. we tried it with canada number it returned as "parameter is in...
  • 1 me too
  • 1 reply
  • Question
Photo of VB
Make changes to already published app on app gallery
Please follow the instructions specified below:  1.Login to developer portal  2. Select your application  3. Click on Publish menu on th...
  • VB, 1 year ago

  • 2 me toos
  • 0 replies
  • Idea
Photo of Dave Welch
How long are recordings retained and available through the API?
We have been calling with Ring Central for over two years.  We record every call.  We can see the recordings in the call log on the Ring ...
  • 1 me too
  • 3 replies
  • Question
  • Answered