Zoho phonebridge integration issue
We have a US account with several departments and users. We've been trying to use the phonebridge integration with Zoho for almost a year...
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When in the call is a record logged
This is more of an academic question. I the lifetime of a call, when will it appear in the CallLogRecord? If I were to access the call ...
RC Logging Type field in Salesforce - how does this get populated
We recently added the RC app into our Salesforce instance. There is a custom field titled RC Logging Type that was installed and I am tr...
Fax not accepting the special characters.
Fax email not accepting the special characters when text contains ' or & or % symbols. It is displaying with other characters instead of...
Salesforce - log a call - want to add disposition
On the salesforce log a call window (the window that is installed as part of the RingCentral app that is installed in a Salesforce org) -...
Dynamics v9 Plugin Support?
Can anyone verify that the Dynamics plugin works with Dynamics 9? I've been told it works with "Dynamics 2016 and above" - but since thi...
Call activity event: Inbound Caller ID international prefix wrong?
Hi, While tracking call events via detailed presence subscriptions, we're observing unexpected international caller prefixes in calls di...
Remote Call Control Permissions: "VoIP Calling" vs "TelephonySessions"
Hi, I'm the product manager and lead developer for Promptar, a product integrating phone systems and applications like CRMs, ERPs, etc.We...
"message" : "Parameter [to] value is invalid" in curl fax
When I attempt to curl with: curl -i "https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/fax"; -H "Accept: application/...
Salesforce- Logs everything as a task! Please help.
Hello. I have properly implemented the Salesforce integration. When I log notes from a call it logs as a task, and this is a problem as ...
Is it possible to use Sandbox account with iOS app?
I have a new sandbox account and am wanting to know if it's possible to use that account in the iOS app?
Prerecorded Voicemail drops
Please advise when this feature is planned to be added. We have four accounts with RingCentral and we were expecting this a long time ago...
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NetSuite Integration
Anybody know when they will show up with a direct interface to NetSuite or of an alternative method? We may be foreced to split out phon...
How to Create an Event from the Glip Web Application
In response to 3amprogrammer on TWITTER: https://twitter.com/3amprogrammer/sta...
@Glip can I create an event from my web app?
Is it possible to adjust on the fly where to route specific incoming caller ID’s
We have a list of several hundred numbers from which our
clients call from (i.e. their caller ID). We want to provide the RingCentral
s...
How to remove 'RC Logging type' and 'Key' field from the layout of the ring central sofphone app in my salesforce instance?
I was trying to remove the 'RC Logging type' and 'Key' field from the layout of the Ringcentral softphone app on my salesforce instance. ...
C# Sending SMS thows System.UriFormatException: 'Invalid URI: The format of the URI could not be determined.'
Trying to send a simple SMS with this code it throwspublic void SendText() { //This throws System.UriFormatException: 'I...
Absolute novice needing help with an API. Help?
I am needing to have RC export a detailed call log for our business every hour or so (more frequently if possible) into either excel or G...
CallerID on API calls
I do have two phone numbers with identical setting in a single hunt group. We are dialing through custom build desktop app using RingOut....
Track calls to a phone number on a website. Any third party tools that do this as well but can be used with other sources besides Adwords?
This isn't a Ringcentral question per se but I wanted to know if there's any tools that integrate with Ringcentral that could do this.Her...
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