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Conversations

Conversations 221 - 240 of 301
Photo of Kraig Qin
Why is the fax note portion sent by Sandbox Accounts to a real fax account blank?
The attached document is the fax sent by sandbox account to the real fax number. Somehow the note portion is blank. And the recipient inf...
  • 1 me too
  • 1 reply
  • Problem
Photo of adcdc
API authentication using other extension
Hi, We are trying to authenticate RC credentials using the API. Our RC account has 2 extension numbers. Using the first extension, we ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Janielle
After successfully making a new subscription, there is no webhook posted while the RingOut call is in progress
 Yesterday, I found a problem that after successfully making a new subscription, there is no webhook posted to the specified URL while th...
  • 1 me too
  • 10 replies
  • Problem
  • Acknowledged
Photo of SwiftMD Administrator
We are getting message “Caller ID should be one of company direct numbers,” calls are not going thru
We are getting message “Caller ID should be one of company direct numbers” and calls are not going thru when our doctors call patients t...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Front Line
Error : caller ID should be one of company direct numbers
Suddenly our RingOut API call stopped working. It is throwing error : "errorCode" : "RNG-102", "message" : "Caller ID should be one of c...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of App Admin
Reset Sandbox Account Password
We cannot access our sandbox account and cannot reset either, any help would be greatly appreciated.
  • 1 me too
  • 1 reply
  • Problem
Photo of BITTACY CARS
Exercise all requested permissions (read Presence)
I'm having problems with graduation requirements, two are green but one is still red (cross) i.e exercise all requested permissions. My a...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of Deep Patel
curl_close(): 212 is not a valid cURL handle resource
I am using RingCentral SDK for PHP with Laravel 5.2.  I was trying out the Authentication Code as mentioned on the Github page of the plu...
  • 1 me too
  • 1 reply
  • Problem
Photo of Virgil Bachtold
Launch external application with incoming phone number
I have set up the desktop app to launch my cloud based case management system. The creators of their software have it set so that it gene...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Avery Company
click to dial
I am trying to set up click to dial to connect with file maker pro- our database
  • 1 me too
  • 3 replies
  • Problem
Photo of Nicholas Head
Graduation Requirements currently broken/not working?
The entire day the "Graduation Requirements" section for my application shows N/A on all fields and the error message "Error occurs. Plea...
  • 1 me too
  • 2 replies
  • Problem
Photo of Kraig Qin
unable to login service.devtest.ringcentral.com sandbox account
Hi there, My engineer need developer my website, and I need add the RingCentral API to my website, and token, so I was get account with ...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Janielle
Long lived tokens
When using the authorization flow is there a way to increase the refresh token TTL to be more than a week? I have seen with other OAuth ...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of Ahmed Faizan
Call recording not showing up on API call but does on Production Website.
After numerous attempts to get a call with a recording to show up I have failed. I am making a request to this endpoint '/account/~/call-...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Tech 01
RingCentral Devolopers Sandbox Credentials Password
Your SMTP server down? I didn't receive ma password by email. I created second App, nothing better. I already sent email to devsupport y...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Kim
Sending Outgoing SMS msgs to Gmail
I need to archive SMS messages in Gmail (we use Google Apps for Work). We receive the notifications via email for incoming messages -- h...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of adcdc
API Call log result no records
Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in t...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
Photo of Floyd Sloat
Sandbox working, Production is not
I am using ringcentral-csharp. I have a very simple send SMS and initiate a RingOut methods that has worked fine with the sandbox. I got ...
  • 1 me too
  • 5 replies
  • Problem
Photo of Ralph R
Having issues trying to get recordings, getting a 422 error, Unprocessable Entity.
We have a service that downloads recordings once a call has been completed. We download the recordings based on the provided URL from the...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of Travis Carona
Can't get token on new sandbox application
I am adding new permissions to our app. Per previously asked questions, I saw that we should create a new app and use that before we merg...
  • 1 me too
  • 4 replies
  • Problem
  • Not a Problem