Zapier: Instant Trigger for New SMS

  • 3
  • Idea
  • Updated 2 weeks ago
1. US Account.
2. Law firm
3. Currently, the Zapier trigger for a New SMS in RingCentral is not instant. This means that when I receive a new SMS, if I want to trigger on that, I may have to wait up to 5 minutes for the Zap to actually trigger. 
4. I'd like to pull my text messages into Front, an app that allows my team to manage emails, text messages, and social media communications in one place. I can use Zapier to import the messages, but right now I have to depend on that 5 minute delay.
5. Given the speed of text messaging, it seems like that would be a good instant trigger in Zapier.
6. N/A
7. N/A

It appears that this is technically possible using webhooks and the RC api, but that's a bit more technical than I'm comfortable with.
Photo of Andrew Legrand

Andrew Legrand

  • 100 Points 100 badge 2x thumb

Posted 7 months ago

  • 3
Photo of atari800xl

atari800xl

  • 382 Points 250 badge 2x thumb
You probably figured this out by now, but I thought I'd pipe in. Front has the ability to work with webhooks - https://frontapp.com/integrations/webhooks - it should be a very simple setup. In Zapier you'd create a catch webhook (don't do anything fancy just get that URL that Zapier will produce) and then use Front's webhook setup to send info to the webhook for certain events.
Photo of Andrew Legrand

Andrew Legrand

  • 100 Points 100 badge 2x thumb
That's what we're doing. The problem is that RingCentral's integration isn't instant. So it might be 5 minutes before it pops up in Front. That might not seem like a long time, but when you're attempting to have a text message conversation with a customer, that's ages.
Photo of atari800xl

atari800xl

  • 382 Points 250 badge 2x thumb
If your trigger is a webhook, then it should be instant as far as Zapier is concerned. I do quite a bit of instant stuff with RingCentral (typically an http post to a Zapier catch hook). I too struggled with not having instant feedback with certain automations until I figured out the right setup in Zapier. 
(Edited)
Photo of atari800xl

atari800xl

  • 382 Points 250 badge 2x thumb
If your trigger in Zapier is anything other than their webhook, you won't enjoy that instant automation.