What about getting a transcript of SMS conversations?

  • 1
  • Idea
  • Updated 2 years ago
We have recetly moved over to Ring Central and have found that it really does do alot of things, just not fully realized as it could be. My major gripe at the moment is trying to get a chat transcript of SMS mesages for archiving puposes. We sell insurance and need to keep conversations for verification reasons when there is a change in the policy. It helps keep the he said she said to a minimum when we can pull a log of the conversation had. Which brings me to the point of my post; would putting an export transcript or export to word document be much more dificult to add to the SMS menu. There is already a option to select all and delete the conversation, would exporting this be anything much more taxing? I have dipped into linking a Google drive and I am testing out the capability of the built in archiver to compose records that would be easy enough for our staff to attach to our database.
Photo of Marciano Garza

Marciano Garza

  • 70 Points
  • concerned

Posted 2 years ago

  • 1
Photo of Phong Vu

Phong Vu, Devangelist

  • 5,426 Points 5k badge 2x thumb
Hi Marciano,

If you are asking for a new feature of the SMS functionality on the RingCentral soft-phone and mobile phone, that lets you select and export SMS conversations to your db or Google drive, then I think that would take long time for us to consider if this is a common use case and make it available.

If you are a developer, you can write a program to access the message store and read all conversations then export the data to your database. Check out the Message List API

Let me know if you have further questions or want some sample code.

+ Phong