We are getting message “Caller ID should be one of company direct numbers” and calls are not going thru when our doctors call patients through RingCentral which is integrated into our application appointment interface, starting yesterday around 8am EST. How it should work: A doctor clicks a phone number in our application, it connects to RingCentral which calls the doctor and also the patient with a Company name caller ID. The Outbound Caller ID set in each physician’s user profile in RingCentral is the main toll free number on the account. This function has been working seamlessly for 18 months. We have not made any changes to our application. We have not made any modifications to the Caller ID info listed in Ring Central for these users. Last night around 10 pm EST the issue seemed to resolve itself, and the calls were going through. This morning the issue is back. This is critical functionality for us.