Voicemail Drop Solution

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  • Idea
  • Updated 2 months ago
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Has anyone had success integrating a solution to drop pre-recorded voicemails?
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Dave McGowan

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Posted 3 years ago

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SAMANTHA LEE

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ANYONE???? I need this!!!!!
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Benjamin Dean, Alum

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When you say "drop pre-recorded voicemails", could you please provide some more detail that I might better understand the specific technical needs please?
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Dave McGowan

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Here is a great article explaining it: http://www.ringdna.com/inside-sales-glossary/what-is-voicemail-drop

I am not looking for any thing fancy or with analytics just the ability to drop a pre recorded voicemail which in turn allows my to hang up and move onto the next call faster.
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Benjamin Dean, Alum

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That seems like a very valuable feature. I'm not aware of any existing solutions we have for this...but I will do some asking around to see if there's something available which I am not aware of yet.

Thanks for sharing the useful link Dave!
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Dave McGowan

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Thank you Ben! I am even ok with a hacked alpha version of something that does the basics
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SAMANTHA LEE

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it would be amazing! A game changer for ring central if you could find a work around.
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Benjamin Dean, Alum

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Initial results from some probing with various team members has indicated our current Platform solution may not have support for this feature. However I've been informed that this can be done with Contact Center, albeit might be a little too "heavy" of a solution for your current needs.

I'll continue asking people and get back with a solid answer in the next day or two.
(Edited)
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Dave McGowan

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Thank you for continuing to research this for us! Ideally it would be awesome if it could be added to the "tools" section of RingCentral. Not sure I could afford or justify doubling my billing rate for just 1 feature. Let me know your thoughts on what you find out : )
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Benjamin Dean, Alum

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Will do sir. :)
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Nichelle

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Any update? Would love this feature!!
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John Wang, Official Rep

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This is a great feature but it is currently behind other features we are building. Howeve,r it may be possible to build this using our WebRTC Voice capability with some work.

Our JavaScript WebRTC SDK uses SIP.js which can take audio streams from the microphone or an audio file. The audio file should be able to be played before or while the user is connected. At this time, this capability isn't exposed but it can be with a bit of work.

JavaScript WebRTC SDK is available here:

https://github.com/ringcentral/ringcentral-web-phone

More information on this is available here:

https://github.com/ringcentral/ringcentral-web-phone/issues/95

Once file playback is available in the WebRTC SDK, a voicemail drop solution can be built to play back recordings, either automatically or on selection by the user.

To build this, you can:

  1. Wait till we build it into the WebRTC SDK and voicemail drop on that
  2. Enhance the WebRTC SDK yourself and the build a voicemail drop solution
  3. Contact our professional services team to have it built
(Edited)
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SAMANTHA LEE

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Can we talk about the cost for you to set this up for me?
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Eric Sommers

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Samantha, did you ever have success with getting voicemail drop set up?
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Sri Gottipati

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Can we integrate Voice mail drops through RingCentral WebRTC?
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Jesse Hendon

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@Sri I did something very similar using WebRTC. Simply modify the demo app and add a function to automatically answer the call when an incoming call is received. Then once connected, inject the audio for the desired voicemail, and finish by terminating the call.  You might need to implement multiple "Bot users" in case one is busy sending a voicemail and cant service the next call in time. Simply make a spillover queue to solve that problem.

Bonus FYI: You can use this same methodology of using WebRTC bots to implement dynamic call routing such as on the fly routing while the call is in progress through the usage of transfer bots. 
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Shane Couturier

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It's been 6 months since last update.  Any word on this?  It would be VERY useful. 
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tc

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Harris Quershi

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Hi I was told this has been set up, is this true?




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Al Gomez - 323

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Any update of integrating voicemail drop?