Username and Password is incorrect..

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  • Question
  • Updated 7 months ago
  • (Edited)
When I am trying to authorize through this https://ringcentral.github.io/cti-demo/linked-accounts.html then there is an error of:

"Phone number and password do not match. Please try again. Click here for more help or reset your password.wrong"
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Khurshid Imran

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Posted 7 months ago

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AK, Official Rep

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Khurshid,

Could you login to the service web portal to verify if the credentials are correct. 

Sandbox ( use sandbox username and password )
https://service.devtest.ringcentral.com

Production ( use production username and password )
https://service.ringcentral.com

If you are still unable to log in, could you provide your app name on RingCentral so that we could reset your password on Sandbox account? 
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Khurshid Imran

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still is same issue...
Name of my app is Funnel Drop...
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AK, Official Rep

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Since your application is in Sandbox, below is the Environment you would need to use to make the API calls

ServerURL -> https://platform.devtest.ringcentral.com Your clientID and clientSecret could be found in the app settings. 

Looks like you did not confirm the sandbox account via the email you received. I have the confirmed the same. Could you please Login using the Sandbox credentials now and verify? 
(Edited)