Update Ringcental Online Account Portal adding new users and extensions.

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
I am trying to configure sandbox environment to match what we will have in production. I added several users and extensions. 


I noticed that notification email doesn't go to new user email address and newly created users/extension stay "NotActivated".

How do I fix it? 

Thank you for your help
Photo of Alec Dfour

Alec Dfour

  • 340 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,642 Points 5k badge 2x thumb
New users should be receiving these emails. Have you checked the SPAM folder just to be certain?
Photo of Alec Dfour

Alec Dfour

  • 340 Points 250 badge 2x thumb
I did
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,642 Points 5k badge 2x thumb
I'm trying to find the right person to help address this, in the meantime if you haven't already, could you please create a support ticket for this issue?
Photo of Alec Dfour

Alec Dfour

  • 340 Points 250 badge 2x thumb
How do I create a ticket?
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,642 Points 5k badge 2x thumb
If you visit the RingCentral Developer Portal, authenticate, and click the "Support" link (https://developers.ringcentral.com/support.html), there is a link displayed as "click here" in the copy of that page which reads:

If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.