unable to login service.devtest.ringcentral.com sandbox account

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  • Updated 2 years ago
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Hi there,

My engineer need developer my website, and I need add the RingCentral API to my website, and token, so I was get account with ringcentral sandbox, and i didn't activate the link form the email, so the account till now not able to login, and there has security question to reset password, I think I didn't setup this question, so how to get my sandbox ringcentral password?
https://service.devtest.ringcentral.com/


Here is email information:
Welcome to RingCentral Sandbox
Please activate your account to get started.
Thank you for selecting RingCentral Sandbox as your business phone service. There's one more step.
Please activate your account within 48 hours. Just click or copy-and-paste the following into your browser.
https://service.devtest.ringcentral.com/login/password2.html?p=AAE778CC2E502D5DD28D03E1C47247723277138708004&gxmwvjskzcaslsr=juas
You will be asked to:
• Change your temporary password
• Register your e911 information
• Set up your account
Thank you for using RingCentral Sandbox.

My sandbox account is +19295755692 , my ringcentral account is 8575984477. Thanks, please help me as soon as possible please, because I am still waiting the answer.


Thanks


Kraig Qin
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Kraig Qin

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  • confused

Posted 2 years ago

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Benjamin Dean, Alum

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Please create a developer support case to get the password reset.

You can do this by sending an email to devSupport@ringcentral.com and tell them you need the password reset for your sandbox account so you can access the developer portal.
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AK, Official Rep

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Please take a look at our API Explorer to :

Authentication ( Get Token ) : https://developer.ringcentral.com/api-explorer/latest/index.html#/!/Authentication/post_oauth_token

For more information please refer to the below resources :
Getting started with testing API's : https://developer.ringcentral.com/library/tutorials/get-started.html
API Documentation : https://developer.ringcentral.com/api-docs/latest/index.html
RingCentral Official SDK's : https://developer.ringcentral.com/library/sdks.html 
(Edited)
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Kraig Qin

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Hi, thanks for you quick respond, and i just fill out my username, password, app key, app secret, then try it out, there is still not working. Also what is grant-type? i am not sure what should i do.
here is show me information:

Curl
curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic M3B5UWNrNjFSNFdnb000WkNKd3J2QToxMWNOak0yYVNRcWdxdXh1dFdMd25RdkxXWWl4RHZUY0szeEl5U25vMFJNZw==" -d "username=8575984477&password=XXXXXXXX&extension=101&grant_type=password" "https://platform.devtest.ringcentral.com/restapi/oauth/token"

Request URL
https://platform.devtest.ringcentral.com/restapi/oauth/token

Response Body
{
"error": "invalid_grant",
"error_description": "Invalid resource owner credentials."
}

Response Code
400

Response Headers
{
"date": "Mon, 29 Aug 2016 22:10:07 GMT",
"routingkey": "SJC11P01PAS02",
"content-length": "94",
"content-language": "en",
"content-type": "application/json;charset=UTF-8"
}
(Edited)
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Kraig Qin

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Curl
curl -X POST --header "Content-Type: application/x-www-form-urlencoded" --header "Accept: application/json" --header "Authorization: Basic dGYxM0wydlBSVGE0WUFOWEo4U1RoUTpNZjNYWEtoTFNSZVM0NGw1cVcxYUNBS3I3NUxNaWxSLVd1cS1FNTBadkdTUQ==" -d "username=8575984477&password=8575984477D&grant_type=password" "https://platform.devtest.ringcentral.com/restapi/oauth/token"

Request URL
https://platform.devtest.ringcentral.com/restapi/oauth/token

Response Body
{
  "error": "unauthorized_client",
  "error_description": "Unauthorized for this grant type"
}

Response Code
400

Response Headers
{
"date": "Mon, 29 Aug 2016 22:18:14 GMT",
"routingkey": "SJC11P01PAS02",
"content-language": "en",
"content-type": "application/json;charset=UTF-8",
"content-length": "97"
}
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AK, Official Rep

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If you are receiving the error :
{
"error": "unauthorized_client"
"error_description": "Unauthorized for this grant type"
}

That is because the grant type on your application requires a 3Legged OAuth Flow. For more information please refer to the article :

3Legged OAuth Flow 
(Edited)
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Kraig Qin

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can I make phone call with you, if that is possible, I am very thankful that.