unable to get graduation requirement

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  • Updated 3 years ago
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My Platform Type is server only no UI, and there are edit massage,  faxes, internal message, read account, read message. So usually how long can get graduation? And what should I do right now? Just waiting the message form the ringcentral tech team? Because my developer team time is really rush. thanks very much!
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Kraig Qin

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Posted 3 years ago

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Benjamin Dean, Alum

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Hello Kraig,

The first thing you should do is relax, and read the documentation we have spent hours developing and curating to help answer your questions.


The information contained in our documentation will provide you with all the information you need to know about developing applications with the RingCentral Connect Platform.

To answer your questions in this thread:

1. So usually how long can get graduation?

ANSWER: This is entirely up to you and your development team because we process production requests daily Mon-Fri for the previous day. All of the documentation and online tools (such as the Developer Portal at https://developers.ringcentral.com and information contained in the "Status & Review" section for your application guide you towards getting your application into a fit state to become eligible to "Apply for Production".

Once your application has satisfied all of our production access criteria as indicated on the "Status & Review" section for your application in the Developer Portal, and you have clicked the "Apply for Production" button (it is disabled until your app satisfies all criteria) we will review your application on the following workday morning and either approve or decline your request.

If approved, you will have immediate access to Production API Keys and will be able to port your application quickly over to use your Production account.

2. And what should I do right now?

ANSWER: You should read the documentation, become familiar with the RIngCentral Connect API and our products and services. Then develop your application to suit your business needs. Execute ample tests to satisfy our production access criteria outlined on the "Status & Review" page of the Developer Portal for your application, and when it is ready and enabled...click the "Apply for Production" button to submit your app for review.

3. Just waiting the message form the ringcentral tech team?

ANSWER: You should be able to login to the Sandbox version of the Online Account Portal (https://service.devtest.ringcentral.com) and configure the account to mimic your production account/environment as needed, then continue developing your application. You and your developers should not need to wait to begin development and to work towards being able to satisfy the production access criteria listed on the "Status & Review" page for your application in the Developer Portal.

4. Because my developer team time is really rush.

RESPONSE: You have mentioned this in every message you've shared with us, and we hear you loud and clear. We have had hundreds of developers successfully use our "self-service" Developer Portal, our documentation and API Explorer, and our SDKs to have their applications into production quickly. You might want to grant your developers with a RingCentral extension so they can use these tools for themselves if you feel that you are unable to provide them what they need and that we are moving too slowly (this is the typical engagement, developers doing the development).