ThousandEyes Monitoring for sip.ringcentral.com & api.ringcentral.com

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  • Updated 12 months ago
Has anyone setup monitoring of sip.ringcentral.com & api.ringcentral.com using ThousandEyes?We are testing their product to capture call quality and connectivity, but getting no return data. This could possibly be resolved by whitelisting our external ip addresses. I opened at Ring Central ticket, and they directed me here to ask this question. 
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Rob Gallop

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Posted 12 months ago

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Rob Gallop

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I was able to get this working by using port 5090 for sip.ringcentral.com rather than 5060. Also I setup firewall rules allowing return traffic from the Thousand Eyes cloud monitoring agents for api.ringcentral.com