Softphone says.. Invalid credentials.

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  • Updated 1 year ago
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I have downloaded a RingCentral soft phone app for window and installed as per instructions by RingCentral, but now I am trying to login softphone via sandbox / developers account but it says in valid credentials. but I am using the same credentials to login in developers account.

Any help will be appreciated!!
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Jocab

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Posted 1 year ago

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Automation USA

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Hi Jocab, the soft phone needs to be configured to point to the sandbox, by default it's configured for production:

https://devcommunity.ringcentral.com/ringcentraldev/topics/setup-devtest-phone-setup

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode
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John Wang, Official Rep

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Those are good resources.

Since those posts, we have enhanced the softphone so you can also change the environment between production and sandbox through the UI as described in the Getting Started Guide's "Your Softphone" section:


From the softphone signin screen use the following key combination to bring up the environment toggle:

  • Windows: Cntrl+F2
  • Mac: Fn+Command+F2
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Automation USA

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Ha, I learned something by trying to answer :)

Thanks John