SMS - Phone number doesn't belong to extension

  • 1
  • Problem
  • Updated 2 years ago
I'm using the Ring Central api to send a SMS message.  All is good in the Sandbox where I can freely send on SMS messages.

My application is now approved for Production, but when I use the Production account information I can authenticate and get a token, however when I try to actually send the SMS message, I get the following response:

{
"errorCode": "FeatureNotAvailable"
"message": "Phone number doesn't belong to extension"
"errors": [
1]0:  {
"errorCode": "MSG-304"
"message": "Phone number doesn't belong to extension"
}
}

I don't actually use an extension to authenticate or send the SMS both from the Sandbox or Production.  

Any thoughts would be great!!
Photo of Billy Powell

Billy Powell

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Billy Powell

Billy Powell

  • 80 Points 75 badge 2x thumb
Photo of Anton Nikitin

Anton Nikitin, Official Rep

  • 2,894 Points 2k badge 2x thumb