setup devtest phone setup

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hi i m using following link to sign in to ringcentral softphone for windows but its failing in login. It says invalid credentials. But
on as user i can login. Please suggest a solution
Photo of Zeeshan Yousaf

Zeeshan Yousaf

  • 220 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of AK

AK, Official Rep

  • 4,412 Points 4k badge 2x thumb
Hi Zeeshan,

You would need to Configure the Softphone to Login in the Sandbox Environment. Please refer to this link under the section "Configure Softphone for Sandbox" :

You would need to create a config.ini and paste the following :
HttpRegServer = "";
PlatformServer = "" 
Make sure to place this file in the "App Folder" of the RingCentral For SoftPone application :
Windows :  Cntrl+F1 
Mac : Fn+Command+F1
Please make sure to select UK as the region in Softphone when you Login. If you are still unable to login you could create a case at ""
Photo of Zeeshan Yousaf

Zeeshan Yousaf

  • 220 Points 100 badge 2x thumb
Got it thanks
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,662 Points 5k badge 2x thumb
If you're on a Mac, I have written this BASH utility which provides you the ability to quickly toggle between production and sandbox mode for your SoftPhone:
Photo of John Wang

John Wang, Official Rep

  • 5,826 Points 5k badge 2x thumb
Switching between environments can now be done within the softphone UI.

This is described in the Getting Started Guide's "Your Softphone" section:

From the softphone signin screen use the following key combination to bring up the environment toggle:

  • Windows: Cntrl+F2
  • Mac: Fn+Command+F2