Sending SMS using API gives error code MSG-242 "The requested feature is not available"

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  • Updated 4 weeks ago
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Good Afternoon,

My goal is to send an SMS message using the API to a user inside our recently created sandbox environment and I have already added a couple of phone numbers for users.  However, when I tried to send an SMS message using the interactive API, I will get the error code MSG-242 "The requested feature is not available".

I have tried this using the sandbox's main number and other phone numbers that I have assigned to users.  They are also listed as valid numbers when I call the api for phone numbers ( /restapi/v1.0/account/{accountId}/phone-number ).







I have also tried to use RingCentral on my Desktop and sending a message in the sandbox environment. This results in "Your extension does not support external text messaging. Please contact your account administrator".






Calling the Get Extension Phone Number List API ( /restapi/v1.0/account/{accountId}/extension/{extensionId}/phone-number ) shows that every account only has CallerID under the "features" section.





I have also given the SMS permission to the app.


How would I fix this?



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kle

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Posted 1 month ago

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Anton Nikitin, Official Rep

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Can you provide a request ID (which is returned in "RCRequestId" header in response to your SMS sending call? Or let us know which phone number you are trying to send SMS from?
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kle

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Here is the request ID for an SMS send that I just called, 79d84324-a7eb-11e8-8cad-005056bb26b9.

I used the main company number, which is +14242299543, and then I tried to use a user number, +14242140970.
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Anton Nikitin, Official Rep

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Well, what I can see is that these numbers are not properly registered with SMS provider at the moment by some reason. I will ask our OPS team to check and fix. Stay tuned.
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kle

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Thanks for looking into the problem.  Are there any status updates?