Send SMS from multiple extensions using RingCentral API

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  • Updated 3 weeks ago
I have a web application that sends SMSs through RingCentral's APIs, but I am only able to sign in and to send SMSs with my account's main number. I would love to send SMSs from many of my extensions mainly to be able to send more SMSs. How can I choose the extension from which I send a SMS?
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Dave Iannuzzi

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Posted 4 weeks ago

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atari800xl

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Zapier will allow you to do this. You'd set up a different zap for each RC user. I'm using the catch hook for the http post triggers.
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Tyler Long, Official Rep

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You can login each extension to send SMS.
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atari800xl

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Tyler Long - For us, we are unable to send from the main number. Our operator can send from the main number by selecting it when she’s logged in the softphone, but the API doesn’t seem to allow texting from the main number. Is there a way to make it available?
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Tyler Long, Official Rep

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For us, we are unable to send from the main number.
Are there any errors? API does allow you to specify a "from" parameter. If softphone allows you to do so, so does API.
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atari800xl

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Using Zapier - this is what we I'm getting on the operator's account which does have access to the main number: 

"We had trouble sending your test through. Error: 
The app returned "Phone number doesn't belong to extension". It looks like your connected account doesn't have permission to complete this step. You should contact the administrator for your account and make sure you have the needed permissions."