Send SMS - Error MSG-304

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  • Problem
  • Updated 3 weeks ago
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I have my app working fine in Sandbox, but in production when trying to send a text, i recieve the following response:

\"errorCode\" : \"FeatureNotAvailable\",\r\n
  \"message\" : \"Phone number doesn't belong to extension\",\r\n
 \"errors\" : [ {\r\n    
        \"errorCode\" : \"MSG-304\",\r\n  
        \"message\" : \"Phone number doesn't belong to extension\"\r\n  
} ]\r\n}", :url=>#<URI::HTTPS:0x007ffb5c0b65d0 URL:>;,

I am trying to text a users cell phone number. We receive txts on our cells fine in sandbox mode
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Travis Carona

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Posted 3 years ago

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Anton Nikitin, Official Rep

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Official Response
If you indicate a company number (not direct extension number) as your "from" number, you must be logged in as a company operator to be allowed to send SMS from this number. By default, main system administrator extension is defined as a company operator, but it can be changed in RingCentral Service Web UI .