Ringout is working under low traffic but fails under load.

  • 1
  • Problem
  • Updated 8 months ago
  • (Edited)
The symptoms of the problem seem like we are hitting a rate limit but there is no rate limit exceeded warning.

The calls are placed with the ringout method and we get the response, but no call is detected using the presence presence method.  This system has been working for several years.  there have been no changes except RC relocated due to the Hurricane.

The RingCentral ticket is 07643183

Photo of Bonnie Schmiesing

Bonnie Schmiesing

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 8 months ago

  • 1
Photo of Phong Vu

Phong Vu, Devangelist

  • 5,416 Points 5k badge 2x thumb
Hi Bonnie,

I heard that your case is being handled via our support channel.

Hope everything will be up again soon.
+ Phong