ringout chinese phone is not working

  • 1
  • Question
  • Updated 5 months ago
  I am in china   so I want to use the API to implement the  function  like RingMe 

curl --request POST \
  --url 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout' \
  --header 'accept: application/json' \
  --header 'authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUFmMF90YXV6TFB5czAtbkhNNXJtNUt5LUpldmRyODJaMXBCWHctZE9HNC1mQUNVbXZfM2dxbXBfYkZSQVRWYWMxNF9QWWRPMEVYNEV2UTBjM2U1NkM0bG00bV8tVEhZVDNIczcycTVONm13NnpEY1prenJmalhMMHY5ZkV3S01HeFZVZDJsdE56bHpxUWdXeXlfV0dHaHZzT0dCZ3MwSVFZaEpCMDRVeHpBY3V4dDczdWotaTYxdFBzWGFlMUhhTUZwWWlvSjRrRDBSUFBUdHdFRzVRSW18T3FTSzFRfHhPcFMyTlRMOERuc0t4QzExdkFjRVF8QUE' \
  --header 'content-type: application/json' \ 
--data '{"from":{"phoneNumber":"8613964212705"},"to":{"phoneNumber":"(800) 2327145"},"playPrompt":false,"country":{"id":"86"}}'

but my phone is not calling       my phone number is 13964212705    
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,196 Points 5k badge 2x thumb
Two things for you to try:

1. Format your Chinese number as 0118613964212705 

2. switch from and to

Let me know how it goes.
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
it is not working    I get RingOut call status  :"id":1425053324363432


"status":{
"callStatus":"Success"
"callerStatus":"Finished"
"calleeStatus":"NotEnoughFunds"



Make RingOut Call   like this 
--data '{"from":{"phoneNumber":"0118613964212705 "},"to":{"phoneNumber":"1(408) 681-8999"},"playPrompt":true}'
Photo of Tyler Long

Tyler Long, Official Rep

  • 8,884 Points 5k badge 2x thumb
"calleeStatus":"NotEnoughFunds"    Is the callee lack of funds?

Check both the from and to number, they should both be able to make and receive calls.
(Edited)
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
--data '{"from":{"phoneNumber":"1(408) 681-8999"},"to":{"phoneNumber":"0018613964212705"},"playPrompt":true,"country":{"id":"86"}}'

it is not working  too.
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
if  i use USA phone Number  it is working , but  Chinese Number  is not working    I do not know Why?      and   if  i use RingMe , Chinese Number  is working
(Edited)
Photo of Tyler Long

Tyler Long, Official Rep

  • 8,916 Points 5k badge 2x thumb
What is RingMe? Could you please send a link or screenshot?
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb

this is unable to call  my phone   13964212705 ...
Photo of Tyler Long

Tyler Long, Official Rep

  • 8,916 Points 5k badge 2x thumb
I was going to ask you to try it. Download RingCentral desktop app and call your number from the app.  (Better to call both from and to mentioned above)

If the app call not all your number, then it is not the RingOut API's issue, it is RingCentral service's issue.

Could you please test and get back to me?
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,196 Points 5k badge 2x thumb
I just tested calling your number from RingCentral App.   0118613964212705 

It said: “您好,您所拨打的电话是外地号码,请在所拨号码前加播0”

Then I tried 01186013964212705 and it worked

So the correct number format is 011860 + your mobile phone number


(Edited)
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
curl --request POST \
  --url 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout' \
  --header 'accept: application/json' \
  --header 'authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUFmMF90YXV6TFB5czAtbkhNNXJtNUt5LUpldmRyODJaMXBCWHctZE9HNC1mQUNVbXZfM2dxbXBfYkZSQVRWYWMxNF9QWWRPMEVYNEV2UTBjM2U1NkM0OVc3MTdBTDAyZExIczcycTVONm13X0RDUHl1ajAtaWdNc2tJMnJELVVFbnJwbDRJcEd5YlNjb0lKRFhwTUI4dTllcXlNVkpfY2E0aEpCMDRVeHpBY29CanJlNi1BNmMtdFBzWGFlMUhhTUVfWEtXLXZ2VHpwZmhvVUxnNDdwcGZ8T3FTSzFRfG9ZaFdpZjZzVEhiRU5TSzNIZnduSmd8QUE' \
  --header 'content-type: application/json' \ 
--data '{"from":{"phoneNumber":"1(408) 681-8999"},"to":{"phoneNumber":"01186013964212705"},"playPrompt":true}'  

我用API 一直不行呀 RingCentral phone 可以显示拨打 状态 但是 手机 不会响
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
Can you call me  please?     Thanks very much
Photo of Tyler Long

Tyler Long, Official Rep

  • 8,624 Points 5k badge 2x thumb
I ringed your phone for quite a while but nobody picked up the phone.

Did your phone get my call? I called to 01186013964212705 

If the answer is no, there is no need to continue to test RingOut via API. Because even the official RingCentral App doesn't work.

Please get back to me when you have a second.
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb

I didn't receive your call。
(Edited)
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
I use the official RingCentral App  like this, 
my phone work
Photo of Tyler Long

Tyler Long, Official Rep

  • 8,926 Points 5k badge 2x thumb
Like what?

But I tested your number with official RingCentral APP, and you said didn't received the call. If so, RingCentral cannot reach your phone at all. It's not API's issue.
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
But  I use API   it doesn't work.    like this
I donot know why?  please help me 
Photo of Tyler Long

Tyler Long, Official Rep

  • 8,926 Points 5k badge 2x thumb
I'd like to help. You can elaborate. I am confused. Does RingCentral App work? Can you call your mobile phone with RingCentral App?

You can describe the issue in Chinese.
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
非常感谢,我先描述下问题,我使用Web里的RingOut  给手机打电话,手机是可以接受到的
但是我用Mac RingCentral Phone  给我手机打电话, 手机不会响。    是否我哪里设置有问题呢? 还有 您给我打的电话,我也没有接收到 
(Edited)
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
“Web里的RingOut”  具体是指哪个? 能不能提供链接和截图?

“Mac RingCentral Phone” 是指桌面的 app 吗? Windows 版还是 Mac 版? 手机不会响, 那么 app 有提示什么吗? 直接就挂断还是怎样?


Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
截图看到了。 一开始没显示出来。
(Edited)
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
我觉得是你的中国手机号码的设置问题。

我用RingCentral desktop app 打我中国的手机号码,是可以收到的。我测了深圳移动和厦门电信,都没问题。

而我用同样的RingCentral desktop app 打你的手机,明明我这边响了,你却说没收到。我很不理解。

有一种可能性: 你手机有某种垃圾电话过滤机制,过滤掉了。


Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
之所以Web能行,可能是因为 Web 那边 Ringout 的中间号码不一样,恰好不是你手机所认为的垃圾电话。
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
对了, 我测试 RingCentral desktop app 打手机,手机显示来电方为厦门座机。 说明Ringout 中间号码是 厦门座机。 Ringout 会智能根据通话双方的位置,选择最合适的中间号码。
(Edited)
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
能否 加一下 微信 或者QQ  或者什么方法能让我联系到您,我实在不知道 哪里出了问题   如能获得您的帮助,我万分感谢
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
我换了朋友的电话 也是打不通,  点击拨号就这状态了 ,在过一会 就变成输入手机号的界面了  没有什么错误提示
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb
另外 我用 Web 用户登录 后 的 RingOut 打我手机 ,手机上显示的的美国的座机号,中间号 并不是中国的
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
我刚测了用 mac 桌面的程序 ringout 两个中国手机, from 和 to 都是中国手机,填的格式都是 +8613xxxxxxxxx. 二者可以联通。
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
请加入 https://glipped.herokuapp.com/, 然后搜索 Tyler Liu 用户可以和我聊天。
Photo of Tyler Long

Tyler Long, Official Rep

  • 9,026 Points 5k badge 2x thumb
你试下把你截图那个 +140 开头的号码也换成中国的手机,测下是否能联通
Photo of Sean S

Sean S

  • 230 Points 100 badge 2x thumb

停在这个界面  一直没有反应,过了一会 就自动跳转到 RingOut 输入电话号码界面了 https://glipped.herokuapp.com/,  是需要您的邮箱 邀请您吗, 我要是登录的话就到自己的客户团队界面了