ringout chinese phone is not working

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  • Question
  • Updated 4 weeks ago
  I am in china   so I want to use the API to implement the  function  like RingMe 

curl --request POST \
  --url 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout' \
  --header 'accept: application/json' \
  --header 'authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUFmMF90YXV6TFB5czAtbkhNNXJtNUt5LUpldmRyODJaMXBCWHctZE9HNC1mQUNVbXZfM2dxbXBfYkZSQVRWYWMxNF9QWWRPMEVYNEV2UTBjM2U1NkM0bG00bV8tVEhZVDNIczcycTVONm13NnpEY1prenJmalhMMHY5ZkV3S01HeFZVZDJsdE56bHpxUWdXeXlfV0dHaHZzT0dCZ3MwSVFZaEpCMDRVeHpBY3V4dDczdWotaTYxdFBzWGFlMUhhTUZwWWlvSjRrRDBSUFBUdHdFRzVRSW18T3FTSzFRfHhPcFMyTlRMOERuc0t4QzExdkFjRVF8QUE' \
  --header 'content-type: application/json' \ 
--data '{"from":{"phoneNumber":"8613964212705"},"to":{"phoneNumber":"(800) 2327145"},"playPrompt":false,"country":{"id":"86"}}'

but my phone is not calling       my phone number is 13964212705    
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Sean S

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Posted 1 month ago

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Tyler Long, Official Rep

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Two things for you to try:

1. Format your Chinese number as 0118613964212705 

2. switch from and to

Let me know how it goes.
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Sean S

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it is not working    I get RingOut call status  :"id":1425053324363432


"status":{
"callStatus":"Success"
"callerStatus":"Finished"
"calleeStatus":"NotEnoughFunds"



Make RingOut Call   like this 
--data '{"from":{"phoneNumber":"0118613964212705 "},"to":{"phoneNumber":"1(408) 681-8999"},"playPrompt":true}'
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"calleeStatus":"NotEnoughFunds"    Is the callee lack of funds?

Check both the from and to number, they should both be able to make and receive calls.
(Edited)
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Sean S

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--data '{"from":{"phoneNumber":"1(408) 681-8999"},"to":{"phoneNumber":"0018613964212705"},"playPrompt":true,"country":{"id":"86"}}'

it is not working  too.
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Sean S

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if  i use USA phone Number  it is working , but  Chinese Number  is not working    I do not know Why?      and   if  i use RingMe , Chinese Number  is working
(Edited)
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What is RingMe? Could you please send a link or screenshot?
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Sean S

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this is unable to call  my phone   13964212705 ...
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I was going to ask you to try it. Download RingCentral desktop app and call your number from the app.  (Better to call both from and to mentioned above)

If the app call not all your number, then it is not the RingOut API's issue, it is RingCentral service's issue.

Could you please test and get back to me?
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I just tested calling your number from RingCentral App.   0118613964212705 

It said: “您好,您所拨打的电话是外地号码,请在所拨号码前加播0”

Then I tried 01186013964212705 and it worked

So the correct number format is 011860 + your mobile phone number


(Edited)
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Sean S

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curl --request POST \
  --url 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout' \
  --header 'accept: application/json' \
  --header 'authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUFmMF90YXV6TFB5czAtbkhNNXJtNUt5LUpldmRyODJaMXBCWHctZE9HNC1mQUNVbXZfM2dxbXBfYkZSQVRWYWMxNF9QWWRPMEVYNEV2UTBjM2U1NkM0OVc3MTdBTDAyZExIczcycTVONm13X0RDUHl1ajAtaWdNc2tJMnJELVVFbnJwbDRJcEd5YlNjb0lKRFhwTUI4dTllcXlNVkpfY2E0aEpCMDRVeHpBY29CanJlNi1BNmMtdFBzWGFlMUhhTUVfWEtXLXZ2VHpwZmhvVUxnNDdwcGZ8T3FTSzFRfG9ZaFdpZjZzVEhiRU5TSzNIZnduSmd8QUE' \
  --header 'content-type: application/json' \ 
--data '{"from":{"phoneNumber":"1(408) 681-8999"},"to":{"phoneNumber":"01186013964212705"},"playPrompt":true}'  

我用API 一直不行呀 RingCentral phone 可以显示拨打 状态 但是 手机 不会响
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Sean S

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Can you call me  please?     Thanks very much
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Tyler Long, Official Rep

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I ringed your phone for quite a while but nobody picked up the phone.

Did your phone get my call? I called to 01186013964212705 

If the answer is no, there is no need to continue to test RingOut via API. Because even the official RingCentral App doesn't work.

Please get back to me when you have a second.
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Sean S

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I didn't receive your call。
(Edited)
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Sean S

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I use the official RingCentral App  like this, 
my phone work
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Tyler Long, Official Rep

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Like what?

But I tested your number with official RingCentral APP, and you said didn't received the call. If so, RingCentral cannot reach your phone at all. It's not API's issue.
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Sean S

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But  I use API   it doesn't work.    like this
I donot know why?  please help me 
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I'd like to help. You can elaborate. I am confused. Does RingCentral App work? Can you call your mobile phone with RingCentral App?

You can describe the issue in Chinese.
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Sean S

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非常感谢,我先描述下问题,我使用Web里的RingOut  给手机打电话,手机是可以接受到的
但是我用Mac RingCentral Phone  给我手机打电话, 手机不会响。    是否我哪里设置有问题呢? 还有 您给我打的电话,我也没有接收到 
(Edited)
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Sean S

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另外 我用 Web 用户登录 后 的 RingOut 打我手机 ,手机上显示的的美国的座机号,中间号 并不是中国的
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我刚测了用 mac 桌面的程序 ringout 两个中国手机, from 和 to 都是中国手机,填的格式都是 +8613xxxxxxxxx. 二者可以联通。
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请加入 https://glipped.herokuapp.com/, 然后搜索 Tyler Liu 用户可以和我聊天。
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你试下把你截图那个 +140 开头的号码也换成中国的手机,测下是否能联通
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Sean S

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停在这个界面  一直没有反应,过了一会 就自动跳转到 RingOut 输入电话号码界面了 https://glipped.herokuapp.com/,  是需要您的邮箱 邀请您吗, 我要是登录的话就到自己的客户团队界面了