RingCentral Microsoft Dynamics CRM integration

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  • Question
  • Updated 1 year ago
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  • (Edited)
Need help to integrate RingCentral with the Microsoft Dynamics CRM.
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Manisha

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Posted 2 years ago

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Rose Gan, Official Rep

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Hi Manisha, the integration of RingCentral with Microsoft Dynamics CRM is under development. It's likely the first version of this integration will go live in Q1 2017. Thank you.
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Chris Boere

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This reply was created from a merged topic originally titled Integration with Microsoft Dynamic CRM 2016?.

I'm curious if this is in development and when we could expect a release?
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Richard Black

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Hello, is the Microsoft Dynamics CRM integration still on track for Q1 2017?  Will it be a CRM 2016 integration? Will it also work with the latest update that makes CRM 2016 into Dynamics CRM 365?

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Rose Gan, Official Rep

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We have a trial build of RingCentral for MS Dynamics CRM integration ready to be tested. This is a CRM 2016 integration. If you are interested in trying it please register here: https://goo.gl/forms/5SNccGZ0HX2aitIb2. Thanks.
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Chris Boere

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Is the API built for both MS Dynamics CRM 2016 online and on premise? Our CRM is on premise.
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Rose Gan, Official Rep

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Hi Chris, for now this integration supports MD Dynamics CRM online. 
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Chris Boere

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Thanks for the reply. Can you confirm when the integration will support on premise CRM?
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Richard Black

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Hello, I have signed up, but do you have an eta as to when this will be available? We are deciding on a hosted telephony provider and the dynamics integration is a must have.  We are willing to wait but an idea of whats coming would be great and probably help us finalise our decision.
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Rose Gan, Official Rep

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Hi Richard, thanks for signing up. I have sent you the trial build. We are adding more features into the integration before it goes GA. We target to officially release it in early Q2 2017.
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Richard Black

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Hi Rose, Thats great but I dont seem to have anything.  Was it via email?
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Rose Gan, Official Rep

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Yes, I sent it via Email. Kindly check your inbox :)
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Richard Black

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Hi Rose, I checked both my email accounts, even the Junk and spam folder but can not see it.  Please can you resend.  Many Thanks.
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Tech Support

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Can I get this as well please?
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Rose Gan, Official Rep

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Thanks for your interest in the integration. The trial app installation link and guide is sent. Kindly check your inbox. 
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Philip Jamison

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I also would like to met access to this. 
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Paul Dandy

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Hi Manisha,

I was actually searching for the same solution during the first quarter of the year, but only happened to stumble upon this thread just today. 

I'd like to share that I wasn't aware that there's already a trial app in the works so we went with a third party CTI a few months ago. Currently using Tenfold to integrate RingCentral with MS Dynamics and it's consistently increased our call handling efficiency, team productivity, and data accuracy. We're also pretty satisfied with its features (click to dial, automatic call log, floating UI, analytics dashboard, etc).
(Edited)
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Mike M

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