RingCentral for Desktop (Windows) Office Integration/Add-In

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  • Updated 3 years ago
Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.

Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.

The feature is still listed:
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Tom @ QWLC

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Posted 4 years ago

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When I checked on this same issue a while back the representative told me that it was not included in the newest updates.  Can't believe how downhill and backwards they are going.  
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Tom @ QWLC

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@Char.west: Thanks for that info.  I agree; without public target dates for restoring the many missing features, I don't understand how they have a planned date for retiring classic Softphone (https://community.ringcentral.com/ringcentral/topics/when-will-the-legacy-softphone-be-retired)

@RingCentral Staff:  Please speak to the above, specifically: Is your documentation and marketing simply untrue? (or outdated at best)


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Benjamin Dean, Alum

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Could you provide any error messages or additional information which could help our engineering team to better address this issue please?