RingCentral Dialer for Salesforce, Logging Into the Dialer in Salesforce.

  • 1
  • Idea
  • Updated 2 years ago
  • Under Consideration
Often times throughout the day and week, I find that the Sales Reps are not logging into their RingCentral Dialer in Salesforce. RingCentral Reports in Salesforce depend on the Sales Reps logging into the RingCentral Dialer for Salesforce every morning and making sure they are logged into the RingCentral Dialer for Salesforce for the entire work day. It would be nice if there was a auto login which might require more integration with Salesforce, like managing licenses for RingCentral Dialer Salesforce Users within Installed Packages in Salesforce.
Photo of Daniel Ferrara

Daniel Ferrara

  • 320 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Jitender Kumar

Jitender Kumar, Official Rep

  • 930 Points 500 badge 2x thumb
Hello Daniel, 
Sorry for missing your post. if I understand your idea correctly, you suggest we should change the app provisioning to user based rather company(Salesforce org) based and leverage Salesforce Oauth to auto login user to RingCentral App.  We had challenges in user based licensing since we are a free Salesforce app.  if you have an example Salesforce app in mind, please point to me and we will certainly explore to implement to make our app better for our customer  
Photo of Daniel Ferrara

Daniel Ferrara

  • 320 Points 250 badge 2x thumb
Dhanyawad Jitender, I thought about that. You're right free is better.
Photo of Jitender Kumar

Jitender Kumar, Official Rep

  • 930 Points 500 badge 2x thumb
Swagatam, Daniel