RingCentral dashboard API - How to get Queue Monitor and Service Level data

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  • Updated 2 months ago
  • (Edited)
Hello, I was wondering if anyone knows where to get the API for the RingCentral Live Reports feature: 


I would like to get the following info from the RingCentral Dashboard: 

1. Queue monitor (I need to know if value of callers in the queue is > 0 )
2. Service Level % (I need to know if the queue is below, at or above the stated % threshold)

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Stan Katsyuk

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  • anxiously awaiting an answer

Posted 4 months ago

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John Wang, Official Rep

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Hi Stan,

We don't have a Live Reports API just yet but we are considering this. Thanks for providing us your use cases. We don't have a date on when we can provide this yet but when we have additional information, we'll post it here.
Photo of Stan Katsyuk

Stan Katsyuk

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Looking forward to your reply. 
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Michael Corrigan

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I'd also love to see this feature.