RingCentral Archiver integration with Box

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  • Updated 2 years ago
  • Planned
We would really like if RingCentral Archiver integrated with Box. Archiver will be important for us as using the HIPAA Conduit will become painful and Archiver seems to be a good fit. However all of our HIPAA Agreements are with companies other than Dropbox. Box is our main one which is why we are asking for Box integration.
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Erik Nagengast

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Posted 2 years ago

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Jitender Kumar, Official Rep

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Hello Erick 
We are working on adding SFTP capabilities to Archiver.  This will open up a lot of doors for us on the storage solutions that allows FTP access.  The good news is that Box is one of the cloud storage that allow FTP access. 

https://community.box.com/t5/Managing-Your-Content/Using-Box-with-FTP/ta-p/312 

We are actively working on this feature currently and hope to make this available this quarter
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Kolby Davis

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SFTP is not supported with box.com

Is box.com support on the deployment schedule? I ask because I spotted this this in the December Feature Release

RingCentral Archiver: Securely back up messages and call recordings directly to Dropbox, Box, or your FTP server and keep a copy of the file indefinitely.
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John Wang, Official Rep

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The official Box FTP app supports FTP and FTPS (not SFTP).

Notes:
  1. Box only supports passive FTP connections
  2. Port 21 is for regular FTP, and Port 990 is for secure SSL connection (FTPS) 
  3. We recommend that no more than 150,000 files or 250GB of total data should be included in each FTP batch
Some 3rd party apps such as Allway Sync say they do support SFTP with Box.
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Kolby Davis

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Thanks for the info I'm currently using a different FTPS servers to one of my servers. 
my log looks like this. but no files where transferred 

RC Archiveer Logs 



and the corresponding server logs 



Thanks for your help 
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Jitender Kumar, Official Rep

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Hello Kolby, Please send us the phone number you used to set up the archive to integrationteam@ringcentral.com and we will take a look 
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Kolby Davis

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Email sent
Thanks,