Receiving 503 Service Unavailable on some endpoints in Sandbox mode

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
Some endpoints of the API return 503 Service Unavailable such as the endspoints to sync call logs, retreive call logs, sync messages and retreive messages. The endpoints to retreive account information and user information however are working fine and also the calls to subscribe to pubnub events works too.
Here's an exemple of a call to access call logs:

        1. Request URL:
          https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log
        2. Request Method:
          GET
        3. Status Code:
          503 Service Unavailable
        4. Remote Address:
          192.209.29.78:443
        5. Referrer Policy:
          no-referrer-when-downgrade
      1. Response Headers
        1. Access-Control-Allow-Credentials:
          true
        2. Access-Control-Allow-Origin:
          http://jurisconcept.ca
        3. Access-Control-Expose-Headers:
          Date, RoutingKey, Content-Length, Content-Encoding, Retry-After, RCRequestId, X-Rate-Limit-Group, X-Rate-Limit-Limit, X-Rate-Limit-Remaining, X-Rate-Limit-Window, ETag
        4. Connection:
          keep-alive
        5. Content-Language:
          en-US
        6. Content-Length:
          177
        7. Content-Type:
          application/json;charset=UTF-8
        8. Date:
          Mon, 18 Feb 2019 21:58:24 GMT
        9. RCRequestId:
          5018112c-33c8-11e9-9ec0-005056bb26b9
        10. Retry-After:
          40
        11. RoutingKey:
          SJC12P01PAS02
        12. Server:
          nginx
        13. X-Rate-Limit-Group:
          heavy
        14. X-Rate-Limit-Limit:
          10
        15. X-Rate-Limit-Remaining:
          9
        16. X-Rate-Limit-Window:
          60
      2. Request Headers
        1. Provisional headers are shown
        2. Accept:
          application/json
        3. Authorization:
          bearer U0pDMTJQMDFQQVMwMHxBQUJGYVVZcmlhNVpzYkhsSTlEUVVCT3JZVEpremd4ellvNjV6T3UyWEhna2liaFFYTE81Y0RnT1RGV0pTSWY3TmdoNF9QWWRPMEVYNENYQjd4dmJsWHJoTzZKcVBrRTlVdzA4RWFEc3FFZ0lVRlhOelg4cDZ3OFhVVlhwbDgwMVVILXlXaEpqdGpIXzF1aDNNYnZsTHRHd1QzbkNNOXdLNl9OeTd2U25rWDM3aXJTcHI0QkhicExuZDg1M3NDeFZ2Z2F1VzUwLUViUEZhTXpDUkp0eWUtRTR8ZWpnRjNnfG1CRndkX1d3RlVKODJUVy1rRUNPTGd8QUE
        4. Client-Id:
          kG8uXDKbRfG_QyRcdid1LQ
        5. Content-Type:
          application/json
        6. Origin:
          http://jurisconcept.ca
        7. Referer:
          http://jurisconcept.ca/app/
        8. User-Agent:
          Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36
        9. X-User-Agent:
          RCJSSDK/3.2.1
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Tech 01

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Posted 3 months ago

  • 1
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Tyler Long, Official Rep

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503 Service Unavailable means there is something wrong on RingCentral server side. You need to wait for a little while and try again. If the issue persists, please report the issue to devsupport@ringcentral.com
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Igor Bebin, Official Rep

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Thank you for reporting, the issue was fixed. Should work now.

Thanks,
Igor
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Tech 01

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Thank you for the quick reply! Everything works now.
Great supportĀ