RC Logging Type field in Salesforce - how does this get populated

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  • Updated 1 month ago
We recently added the RC app into our Salesforce instance.  There is a custom field titled RC Logging Type that was installed and I am trying to figure out how and when this is populated.  I need to add automation in Salesforce when a call activity is logged via RC and wondering if I can use this field.  We are on RC ver 5.10
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Gina Marques

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Posted 3 months ago

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Lucy Tu Tu

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Hi Gina,
When we log a call as a task, we will define RC Logging Type as 'call'.
if we log a SMS, we will define RC Logging Type as 'sms' accordingly.

when you log a call/sms as a task, we will populate value to RC Logging Type.

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Gina Marques

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thank you
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Bala Koppella

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Hi, i was trying to remove the RC Logging type from the softphone layout while saving the log. Is there any way i can do that from my salesforce instance ? Thanks

(Edited)
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Lucy Tu Tu

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Hi Bala, thanks for your replying.
Currently, the RC Logging Type is default value and we can't remove it from CTI.
If you have any other questions, feel free to contact us.
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Todd Banning

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How can I add custom task fields to the display fields in my softphone layout? Our org would like to add a custom "Call Outcome" field inside the RC for Salesforce window that will allow users to select from a custom picklist set at the time they are completing the call.