Programmatically dial a number

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  • Updated 1 year ago
Hi,

I'm new to the Ring Central developer community - although my company has been using Ring Central for a while now.

We are investigating ways to programmatically dial the telephone number of a new lead from our Ring Central number.

Reviewing the API docs, the best option I can see there is the RingOut service, where-by the from number is one of our Ring Central numbers and the to number is that of the lead. From my understanding the ring-out will call our number and the to number, and connect the 2 once they are answered.

Is this the correct understanding of the service and could it meet our requirements?

Many thanks,
Jason
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Jason

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Posted 1 year ago

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Brandon Hein

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My company recently completed a task similar to this.  We used the RingOut Api functionality to accomplish this goal.  Be mindful of the number of RingOut Requests you will be making per minute.  There's a set number of api hits you can make per minute.  I highly recommend reading up on the documentation around that specific api, so you don't get bogged down having to wait during the throttle period.
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Jason

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Thanks Brandon.

I'll dig a bit deeper into the documentation for this API - I just wanted to confirm that this achievable before we spent too much time on this.

Since you've had experience with this before, can you tell me - how is the best way to be able to test this? Currently I only have one sandbox account. Do we need to 2 to be able to test the from and to numbers?

Many thanks,
Jason
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John Wang, Official Rep

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Hi Jason,

You only need 1 sandbox account. You can make calls by either:

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Tyler Long, Official Rep

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Yes the ringout API will work. You can also use the web-phone SDK https://github.com/ringcentral/ringcentral-web-phone which allows you to make phone calls directly from your browser.