I have a program written in Node using the "RingCentral" package, the program downloads faxes sent to a RingCentral account. When the faxes are in PDF format everything works correctly, however if the fax attachment happens to be a TIFF image (only very few are) the data returned seems to be incomplete, it is always 390 bytes. Inspecting the file shows that it is indeed the TIFF image (starts with II*).
Has anyone come across this issue? is there a way to force all faxes to be stored as PDF by RingCentral?