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Hi Steven, Tenfold provides integration of SugarCRM and RingCentral with some pretty awesome features to boot. Take for example the inbound screen pop. Tenfold is a browser extension so this will popup in any browser tab you are on, not just the tab or window for SugarCRM. It also comes with automatic call logging and call recording, which means no calls are missed. If you're using email and chat as part of your interaction, the 3rd party tool logs those for you too, 100% visibility. There are of course other features that you can take a look into by checking out their site or scheduling a free demo.