Problem with RingCentral sending faxes to Esker fax server

  • 1
  • Problem
  • Updated 3 years ago
Our center sends fax reports to physician offices through Ring Central. physicians who are  connected to an Esker fax server are not getting our reports.Following is an email which I recved from the IT dept at SIH: 
     It appears we have a lot of problems with the faxes coming in from Ring Central, more than just Dr. McElheny.  As you stated, Ring Central is a cloud-based phone system and it sounds like an issue with FoIP. We suspect if they were using a physical fax board or fax machine, there would not be an issue. If they have a fax machine in their office, they should test with that. They will need to contact Ring Central. The bulk of issues we see regarding fax are with virtual fax boards, followed closely by line noise. If you’re still concerned that this is an issue on the receiving end of the faxes, we’ll need to run WireShark traces, we’ll need the Brooktrout config files and we’ll need to open a ticket with Dialogic. . Kind regards, Tom Schwarze
  Can someone from Ring Central contact Esker and determine why this happens please.
Photo of Jon Landt

Jon Landt

  • 70 Points

Posted 3 years ago

  • 1
Photo of John Wang

John Wang, Official Rep

  • 5,826 Points 5k badge 2x thumb
Hi Jon,

Since this appears to require a bit of debugging, please open a support case for this issue so we can make sure it gets to the right people on our team. You can do this at the "Contact Support" page link below. Thanks.