Problem integrating RingCentral Embeddable Voice

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  • Problem
  • Updated 5 months ago
I am trying to integrate RingCentral Embeddable Voice in my application and I am receiving this message in my console.

Mixed Content: The page at 'https://ringcentral.github.io/ringcentral-embeddable-voice/#' was loaded over HTTPS, but requested an insecure resource 'rcmobile://call?number='. This content should also be served over HTTPS.

What can I do to solve this?
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Felipe

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Posted 5 months ago

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Embbnux Ji, Employee

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Hi, Felipe Does your application support `https`? Now RingCentral Embeddable Voice is deployed on https. And browser require application that integrate it to use https
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Felipe

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I got it to pass the initial problem but now I get this:
progress...
app.js:1 rejected
app.js:1 Event: Failed
app.js:1 Incompatible SDP
app.js:1 Event: Terminated

What is Incompatible SDP?
(Edited)
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Embbnux Ji, Employee

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Those error show web phone connection fail in your side. Could you please go to this page https://ringcentral.github.io/ringcentral-embeddable-voice/ to check if web phone works well in your network
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Felipe

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It fails the same way. But the RingCentral plugin for Chrome works.
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Embbnux Ji

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It's strange. Can you provide a screenshot and a full logs of chrome console log. 
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Felipe

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Also this
app.js:1 Wed Jun 27 2018 16:59:04 GMT+0300 (Eastern European Summer Time) | sip.transport | unable to send message, WebSocket is not open
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VB, Official Rep

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Hi @Felipe, Can you capture the SDP for me by following this steps ? 

1. Login to widget
2. Right click on the widget 
3. Open Developer Console
4. Select Network tab
5. Select web sockets menu 
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Felipe

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Sorry @VB for the late response. Here it goes.




(Edited)
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VB, Official Rep

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Can you please show me 488 Message on the 
(Edited)
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Felipe

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Felipe

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Any news @VB?
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VB, Official Rep

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Hi Felipe ,

Can you reach me out at vyshakh.babji@ringcentral.com  . Lets go over it . I am assuming the app is not setup right. Also, have you tried to install RingCentral Google Chrome Extension app? do you have the same issue ? 
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Felipe

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Hello @VB,

I think we have a different timezone, so I just can see your answer in the next day.
As I mentioned before the extension for chrome works for some reason which I don't know.