Presence Message Always Returns Calls with Direction Set to Inbound

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  • Problem
  • Updated 3 months ago
So I load the JS SDK, initialize it and set subscription to '/account/~/extension/~/presence?detailedTelephonyState=true'.

I create a Ringout set correct From and To numbers and then Ringout is initialized successfully.


Event listener on the SDK detects new message and passes it to a function but calls in the received presence message always have the direction set to INBOUND even tho they have been initialized through Ringout and they are definitely not INBOUND, same thing happens if i initialize a Ringout call using RingCentral desktop app.

Why is this happening now when it all worked fine couple of weeks back ware there any changes to presence api ? This is a huge blocker for our integration please help.

Thanks
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Petar Spasic

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Posted 3 months ago

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Igor Bebin, Official Rep

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Hi Petar,

Unfortunately, there has been a  change introduced recently for Presence API in complicated Ring Out scenarios. We're working on the fix, so early next week it should return to previous behavior. 

Thanks,
Igor
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Igor Bebin, Official Rep

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Quick update - yesterday the issue was fixed. 

Thanks,
Igor
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Petar Spasic

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Thanks Igor,

Did some preliminary tests and it looks like presence is back to normal.