PIN Based call routing

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  • Question
  • Updated 9 months ago
  • (Edited)
We are looking for the ability to have a call routed to a certain individual/queue based on the caller inputting a pin. Basically, the caller calls a main number and is prompted to select 1 for sales or 2 for support. If they choose support we would like to ask for their pin and then route them according to that. Is that possibly with Ring Central? 
Photo of Eric Derby

Eric Derby

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Posted 9 months ago

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Photo of Phong Vu

Phong Vu, Devangelist

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Hi Eric,

This would be a nice feature request for us. As for now, I don't think that our IVR supports such a feature.

+ Phong