Past 2 days, 'new call' tickets are no longer popping in Zendesk as part of the RingCentral/Zendesk integration

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  • Updated 1 year ago
For the past few days, 'new call' tickets are no longer popping up in Zendesk when a new Ringcentral call comes in. We heard from the Support team that this could be related to the last release (9.1) and some bugs RC has been experiencing. Can anyone help us resolve? We've tried rolling back to the previous RC version, restarting computers, restarting Chrome, logging out/back in, etc. and nothing is working. 
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Audrey Norwood

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Posted 1 year ago

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Srikumar Subramaniam, Product Management

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Hi Audrey, Our engineering team is looking into this issue and we will keep you posted on the details of the investigation.
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Audrey Norwood

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Any updates here?
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Srikumar Subramaniam, Product Management

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Hi Audrey,

Our team was unable to reproduce the issue and we will need to see in JavaScript logs in your browser to see what is going on. Can you please reach out to RingCentral Support who would work with you to capture logs.