Not receiving SMS message recently

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
Good afternoon,
We have integrated with the sandbox environment and receiving text messages no problem for the past few months.  Since this morning, we have not been able to send a message, even directly through the Swagger test.  Not sure what could be affecting this but any assistance would be appreciated:

{
  "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,
  "id": 4056154004,
  "to": [
    {
      "phoneNumber": "+xxx"
    }
  ],
  "from": {
    "phoneNumber": "+xxx"
  },
  "type": "SMS",
  "creationTime": "2018-02-21T18:47:36.000Z",
  "readStatus": "Read",
  "priority": "Normal",
  "attachments": [
    {
      "id": 4056154004,
      "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,
      "type": "Text",
      "contentType": "text/plain"
    }
  ],
  "direction": "Outbound",
  "availability": "Alive",
  "subject": "Test SMS using a RingCentral Developer account - test",
  "messageStatus": "Queued",
  "smsSendingAttemptsCount": 1,
  "conversationId": 4905502763407868000,
  "conversation": {
    "id": "4905502763407867532",
    "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/4905502763407867532";
  },
  "lastModifiedTime": "2018-02-21T18:47:37.189Z"
}
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Scott Malinoski

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Posted 5 months ago

  • 1
Photo of Tyler Long

Tyler Long, Official Rep

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It might be a temporary issue for sandbox. Do you still experience this issue now?
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Scott Malinoski

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This issue has been resolved - seems like it was a temp issue like you said.  Thank you