No outbound calls in call log

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  • Updated 4 weeks ago
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I have developed app to fetch call log and store it in DB. In sandbox everything works fine, but in production server I don't see outbound calls. After logging in service.ringcentral.com I see all calls in call log section, but API gives me only inbound. I think that may be because I log in with one phone number, but calls are made from another (from the same account). How can I get in API everything I see in call log section?
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Cris ext.

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Posted 4 weeks ago

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Igor Bebin, Official Rep

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Hi Cris,

There are a lot of query parameters in Call Log API, which filters response payload, e.g. direction, phoneNumber, etc. Could you double-check your request is not limited with 'Inbound' direction?

If the problem is still actual please provide request and response indicating the issue.  

Thanks,
Igor
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Cris ext.

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Hi Igor,

Sorry, seems like I forgot to remove something from filter before or used incorrect dates, now it's ok.
Thank you very much.