Idea #1) SMS Not Read Until Replied
I'd love to see your softphone app (we use the OSX version) to have a feature where we can not allow incoming SMS messages to be marked as 'read' until they've been replied to (unless we manually click the 'mark as read' button).
In our business, we always have the last message in communications with our customers (we view this as good customer service) so the current 'mark as read once an SMS is clicked' feature (in the Text section of the softphone app) isn't very functional for us. We want to make sure we never forget to reply to a customer and right now threads easily get lost.
Having this feature set to be enabled or disabled in the settings of the app would be perfect, that way if someone liked it one way or another they could choose to change it up easily.
Idea #2) 'Sort Order' In The Text Section of Softphone App
If 'replying to every customer message' is as important to others as it is to us, that also brings up the point of 'dynamically filtering SMS messages.' If you're in the 'Text section' of the softphone app, and there are 12 unreplied Text messages (based on the red notification bubble), then there should be an option to 'show unreplied messages first.'
Basically, if you had a 'sort by' filter option in the Text section, and the choices were the following listed items, it would be amazing and everyone would love you :)
Thoughts on these two suggestions?
-Chais
I'd love to see your softphone app (we use the OSX version) to have a feature where we can not allow incoming SMS messages to be marked as 'read' until they've been replied to (unless we manually click the 'mark as read' button).
In our business, we always have the last message in communications with our customers (we view this as good customer service) so the current 'mark as read once an SMS is clicked' feature (in the Text section of the softphone app) isn't very functional for us. We want to make sure we never forget to reply to a customer and right now threads easily get lost.
Having this feature set to be enabled or disabled in the settings of the app would be perfect, that way if someone liked it one way or another they could choose to change it up easily.
Idea #2) 'Sort Order' In The Text Section of Softphone App
If 'replying to every customer message' is as important to others as it is to us, that also brings up the point of 'dynamically filtering SMS messages.' If you're in the 'Text section' of the softphone app, and there are 12 unreplied Text messages (based on the red notification bubble), then there should be an option to 'show unreplied messages first.'
Basically, if you had a 'sort by' filter option in the Text section, and the choices were the following listed items, it would be amazing and everyone would love you :)
- Date (latest messages sent - show first)
- Date (latest incoming messages - show first)
- Reply (unreplied messages - show first)
Thoughts on these two suggestions?
-Chais
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166 Points
- stoked that your team is so willing to help!
Posted 1 year ago
Phong Vu, Devangelist
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4,296 Points
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166 Points
