NetSuite Integration

  • 2
  • Question
  • Updated 3 months ago
  • Answered
Anybody know when they will show up with a direct interface to NetSuite or of an alternative method?  We may be foreced to split out phone services if it does not show up soon.
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[none]

  • 60 Points

Posted 3 years ago

  • 2
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Andy Thompson

  • 50 Points
Hello,

What are you looking for in terms of integration?  Click-to-dial and screen pops can be achieved with use of the RingCentral for Desktop Softphone.

Click-to-dial:
https://blog.ringcentral.com/2015/07/how-to-make-phone-numbers-in-netsuite-into-click-to-dial-links/

Screen Pop (Quick Search):
In the Softphone, go to Settings > General > Launch an external application or a URL on incoming call > (Turn ON) > Paste the below URL (may be updated):

https://system.netsuite.com/app/common/search/ubersearchresults.nl?quicksearch=T&searchtype=Uber&frame=be&Uber_NAMEtype=KEYWORDSTARTSWITH&Uber_NAME=%P<https://system.netsuite.com/app/common/search/ubersearchresults.nl?quicksearch=T&searchtype=Uber&frame=be&Uber_NAMEtype=KEYWORDSTARTSWITH&Uber_NAME=%25P>
(Edited)
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Symitry Ltd

  • 50 Points
Hi, we have tried the above and in click to dial the formula doesn't work, it brings up "Error: Invalid expression". Also we have actioned the screen pop but when a call comes in it brings up the Netsuite login page, it doesn't automatically login or take us to the record of the person calling? Any ideas?
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Adam Katzenmeyer

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Thanks Marco,  NLDial("(555) 123-5000");
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Marco S. Casalaina, Official Rep

  • 354 Points 250 badge 2x thumb
OK one more request for you: can you do the following?

- Click one of those links that causes the softphone to crash
- Reopen the softphone
- Click the little gear icon at the bottom (for Settings)
- Click on the Support tab, then click on Send Product Feedback

You don't have to type much in the box, just say it's crashing when you send it this URI. This will cause it to send us a log of what got sent in and what happened, which should allow us to figure out what's going wrong and fix it. Thanks!
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Adam Katzenmeyer

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& it looks like they didn't remove the " marks...
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Marco S. Casalaina, Official Rep

  • 354 Points 250 badge 2x thumb
they being who, Netsuite?
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Adam Katzenmeyer

  • 92 Points 75 badge 2x thumb
Sorry they = Our NS admin.
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Paul Dandy

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Hi, there! It has click to call, caller ID, predictive dialing, a screen popup. It provides an easy, simple-to-use interface that lets you focus on customer conversations. It's web-based too so there's no need for you to install it on your desktop to work. To know more about their Netsuite and RingCentral integration, you may visit their website.