NetSuite CTI Telephony integration rcmobile links broken on OSX

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  • Updated 1 year ago
We are working on adding click-to-call links to our NetSuite system using RingCentral and we have followed documentation on getting the telephony integration working.

On our Windows based PCs, things work fine. A window loads asking if they want to open Ring Central. Then upon clicking the button, the soft phone dials the number clicked.

On OSX however the rcmobile://call?number{phone} links to not work. They simply open a new window which is blank. Now on a website with a direct link to a phone number using <a href="tel:PHONE"> this does work on OSX. Since these tel: type of numbers worked on a standard website, we tried using that as well instead of the suggested rcmobile:// style. Neither option works in the CTI telephony integration.
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Joshua Fricke

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Posted 1 year ago

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Benjamin Dean

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There is a similar report here:

Could you please create a Support case for this issue?