NetSuite CTI Telephony integration rcmobile links broken on OSX

  • 1
  • Problem
  • Updated 4 weeks ago
We are working on adding click-to-call links to our NetSuite system using RingCentral and we have followed documentation on getting the telephony integration working.

On our Windows based PCs, things work fine. A window loads asking if they want to open Ring Central. Then upon clicking the button, the soft phone dials the number clicked.

On OSX however the rcmobile://call?number{phone} links to not work. They simply open a new window which is blank. Now on a website with a direct link to a phone number using <a href="tel:PHONE"> this does work on OSX. Since these tel: type of numbers worked on a standard website, we tried using that as well instead of the suggested rcmobile:// style. Neither option works in the CTI telephony integration.
Photo of Joshua Fricke

Joshua Fricke

  • 72 Points

Posted 2 years ago

  • 1
Photo of Benjamin Dean

Benjamin Dean, Alum

  • 8,642 Points 5k badge 2x thumb
There is a similar report here: https://devcommunity.ringcentral.com/ringcentraldev/topics/-rc-mobile-url-scheme-doesnt-work-as-expe...

Could you please create a Support case for this issue?
Photo of Paul Dandy

Paul Dandy

  • 366 Points 250 badge 2x thumb
Hi, Joshua! Did you manage to get the integration working? I hope you did but just in case you'd like something a little easier and far less stressful with reliable after sales support, you may want to check Tenfold out:


The software doesn't require you to deal with a lot of changes to end-user behavior and won't also disrupt your current infrastructure. Hope this helps! 

Photo of John Wang

John Wang, Official Rep

  • 5,476 Points 5k badge 2x thumb
If anyone has issues with getting URI Scheme to work, please be sure to post your browser and OS versions as different browsers have different support. You can do this using a WhatIsMyBrowser.com link:

https://www.whatismybrowser.com/

You can also see some specific information for Google Chrome here:

http://ringcentral-api-docs.readthedocs.io/en/latest/uri_scheme/
Photo of Karah Finan

Karah Finan

  • 100 Points 100 badge 2x thumb
Hi, we noticed our NetSuite and RingCentral API stopped working (one touch dialing and such). We are a NetSuite development firm, so we decided to release our own integration to the public. You can get it here: https://www.proteloinc.com/netsuite-ringcentral-integration/
Photo of Karah Finan

Karah Finan

  • 100 Points 100 badge 2x thumb
Hi, we noticed our NetSuite and RingCentral API stopped working (one touch dialing and such). We are a NetSuite development firm, so we decided to release our own integration to the public. You can get it here: https://www.proteloinc.com/netsuite-ringcentral-integration/