NetSuite CTI Telephony integration rcmobile links broken on OSX

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  • Updated 3 months ago
We are working on adding click-to-call links to our NetSuite system using RingCentral and we have followed documentation on getting the telephony integration working.

On our Windows based PCs, things work fine. A window loads asking if they want to open Ring Central. Then upon clicking the button, the soft phone dials the number clicked.

On OSX however the rcmobile://call?number{phone} links to not work. They simply open a new window which is blank. Now on a website with a direct link to a phone number using <a href="tel:PHONE"> this does work on OSX. Since these tel: type of numbers worked on a standard website, we tried using that as well instead of the suggested rcmobile:// style. Neither option works in the CTI telephony integration.
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Joshua Fricke

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Posted 1 year ago

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Benjamin Dean, Alum

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There is a similar report here: https://devcommunity.ringcentral.com/ringcentraldev/topics/-rc-mobile-url-scheme-doesnt-work-as-expe...

Could you please create a Support case for this issue?
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Paul Dandy

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Hi, Joshua! Did you manage to get the integration working? I hope you did but just in case you'd like something a little easier and far less stressful with reliable after sales support, you may want to check Tenfold out:


The software doesn't require you to deal with a lot of changes to end-user behavior and won't also disrupt your current infrastructure. Hope this helps! 

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John Wang, Official Rep

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If anyone has issues with getting URI Scheme to work, please be sure to post your browser and OS versions as different browsers have different support. You can do this using a WhatIsMyBrowser.com link:

https://www.whatismybrowser.com/

You can also see some specific information for Google Chrome here:

http://ringcentral-api-docs.readthedocs.io/en/latest/uri_scheme/