Integration with RingCentral & Netsuite

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  • Idea
  • Updated 5 months ago
  • Under Consideration
  • (Edited)
Anybody know how I can get Netsuite to integrate with RingCentral. Couple of things I'd like to do. One would be to log within Netsuite every time I dial a particular number. For example, if I were to call company ABC, it would automatically create an Activity within Netsuite for company ABC.
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Asad Siddiqui

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Posted 2 years ago

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Benjamin Dean, Official Rep

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We currently do not offer an official NetSuite integration. (NOTE: As other's read this, please up-vote or add your use-case to influence our consideration). 

Netsuite offers an API (http://www.netsuite.com/portal/developers/dev-resources.shtml) and you could create a new application in RingCentral, and create a custom integration to accomplish the use-cases you have outlined.
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Paul Dandy

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Hi Asad,

You can natively integrate RingCentral and Netsuite with the help of Tenfold, a 3rd party CTI solution that allows you to automatically log 100% of interactions and creates/opens cases depending on whether or not a previous record is already in place. Other features include click-to-dial, a floating UI, an easily accessible call recordings, as well as text, email, and chat transcripts.

You can check this page for more info on the RingCentral & NetSuite integration: https://www.tenfold.com/integrations/netsuite/ringcentral