Monitoring call queue

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  • Updated 10 months ago
I'm creating an app to monitor call queue. What I need to do is to display how many inbound waiting calls on a call queue. Is this possible?
I have tried to use subscription to monitor incoming calls of agents. That worked. But if all agents are taking phone calls and then there's incoming call to the call queue how can I get notified?
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LIU

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Posted 10 months ago

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Kevin

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Hi,  I had a similar issue, and I was told in order to create a call queue you needed to have Live Reports enabled on your account.  We currently don't have this feature, but we are looking into it.
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LIU

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Thanks for reply. Does that mean they don't have any API to monitor call queue?
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Tyler Long, Official Rep

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