Microsoft Teams integration with Ringcentral for windows

  • 9
  • Idea
  • Updated 2 weeks ago
  • (Edited)

1.Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
Us Based Account

2.A brief description of the business
Professional Liability insurance consisting of Underwriting, Claims, Risk Management and IT.

3.A high level description of the product or feature being requested
Was curious with the OFfice 365 integration if I receive a call using Microsoft Teams that my RingCentral for Windows client would realize I was on a call and mark me as busy or unavailable. 

4.A typical use case scenario explaining how your business would use the feature
I often use Microsoft Teams since it's included in our Office 365 subscription.  It's tied to SharePoint etc.  It's just the most convenient.  But we are now starting to use it to make calls, do screensharing etc.  It would be nice if RingCentral realized you were on a Teams Calls and showed you as unavailable.  I often and so do most of our users when using Microsoft Teams.  But, this would also be convenient when we join audio from our Computers for a Webex, Zoom or GoToMeeting. 

5.Benefit of such feature
User's wouldn't have to remember to put their phones on DND or unavailable.  It would all happen automatically.  Then turn off after a meeting using Microsoft Teams, Webex, Zoom or GoToMeeting ended.

6.Include any related case number if applicable

7.Number of Users and/or Digital Lines
We have about 135 users

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Chris Verdin

  • 130 Points 100 badge 2x thumb

Posted 10 months ago

  • 9
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Chris Sator

  • 82 Points 75 badge 2x thumb
have 2 accounts expressing interest --- one is 650 users and the other is 2000 users -- glip is great but having Teams integration is key especially when an account already has it
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  • 60 Points
4000 Users Medical Company Interested
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John Verplank

  • 60 Points
200 users medical company interested
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James Jacobson

  • 60 Points
count me in as well...
It would also great to have it integrate with RingCentral for Mac
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Mark Chinsky

  • 60 Points
Would also be nice if you could use Ringcentral as the PSTN solution as Teams supports microsoft's own (crappy) PSTN solution.