Microsoft Teams integration with Ringcentral for windows

  • 12
  • Idea
  • Updated 1 week ago
  • (Edited)

1.Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
Us Based Account

2.A brief description of the business
Professional Liability insurance consisting of Underwriting, Claims, Risk Management and IT.


3.A high level description of the product or feature being requested
Was curious with the OFfice 365 integration if I receive a call using Microsoft Teams that my RingCentral for Windows client would realize I was on a call and mark me as busy or unavailable. 


4.A typical use case scenario explaining how your business would use the feature
I often use Microsoft Teams since it's included in our Office 365 subscription.  It's tied to SharePoint etc.  It's just the most convenient.  But we are now starting to use it to make calls, do screensharing etc.  It would be nice if RingCentral realized you were on a Teams Calls and showed you as unavailable.  I often and so do most of our users when using Microsoft Teams.  But, this would also be convenient when we join audio from our Computers for a Webex, Zoom or GoToMeeting. 

5.Benefit of such feature
User's wouldn't have to remember to put their phones on DND or unavailable.  It would all happen automatically.  Then turn off after a meeting using Microsoft Teams, Webex, Zoom or GoToMeeting ended.

6.Include any related case number if applicable

7.Number of Users and/or Digital Lines
We have about 135 users

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Chris Verdin

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Posted 11 months ago

  • 12
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Chris Sator

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have 2 accounts expressing interest --- one is 650 users and the other is 2000 users -- glip is great but having Teams integration is key especially when an account already has it
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Rodney

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4000 Users Medical Company Interested
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John Verplank

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200 users medical company interested
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James Jacobson

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count me in as well...
It would also great to have it integrate with RingCentral for Mac
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Mark Chinsky

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Would also be nice if you could use Ringcentral as the PSTN solution as Teams supports microsoft's own (crappy) PSTN solution.
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Caleb

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Have 115 users who would really benefit from this. I see this as a must have for ring central if they want to stay competitive and remain the leader in voip telecommunications. Teams isn’t a Microsoft product that is going away.
(Edited)
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Keith Templin

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I have 300 RC Digital lines and need teams to use RC as the VoIP and Texting platform
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Hemingson

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My team would benefit from this as well. It would be useful to expand the integration to have options for your Teams status to update RingCentral or for your RingCentral status to update Teams. My group would benefit more from having their Teams status update to 'busy' if they are on a call.
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James Jacobson

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The lack of Teams integration is causing me to explore options other than Ring Central for two companies that have been on the RC platform for almost 10 years.
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Carla Lundberg

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If you find an alternative, please share. We desperately need Teams integration. Thanks!
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Hemingson

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If you're already using Teams like we are then Skype for Business might be an option. Office 365 has a phone system.
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Chris Sator

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Skype for Biz is going to be sunset in favour of Teams -- Microsoft has opened Teams up so you don't have to use their Phones solution if you already have a provider - a few are already supported --- my understanding if RC is working with Microsoft on integration for a Q2 release to be the voice engine - i'm hoping there will also be ways to link glip in a Teams environment as well as the RC meetings apps-- not sure how boardrooms get impacted as definitely there will be a fight for who controls what via the interface
(Edited)