Making a call to the sandbox from softphone

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I have my sandbox setup and I have 2 users the admin and a test user.  How do I make a call to my test user in the sandbox from the softphone I am in the sandbox with the softphone by clicking ctrl+F2.  But the only option I have is to do a ringout which I don't think is what I want.  I want a true call.  From research Ringout is different than an actual call.
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Global IT API

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Posted 9 months ago

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Tyler Long, Official Rep

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If it's not a programming question, please post it to instead.
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VB, Official Rep

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Please add the digital line to the extension in the sandbox   using this doc : Adding a Digital Line (KB 3136) 

Logout and login to softphone. 

You should go to settings - > Calling -> outbound -> Direct Dail enable it and then you should be able to make direct calls. 
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Jesse Merriman

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Your doc link is incorrect.