MAJOR Notification issues on Glip App. Some conversations in random groups would mute themselves with no reason.!!!!

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  • Question
  • Updated 2 months ago
Few Most recent notification issues with Glip App. Some conversations in random groups would mute themselves with no reason. After mute is removed, few hours later it would mute itself again.  Notifications comes on and off unexpectedly. Phone resets, app removal and re-installation would not help. All settings are showing full allowance of app notifications. Looks like developer's technical issues with no support on how to address. Technical support is no help, called them, they asked me to send an email. Sent them an email, 3 weeks later they answered the mail and asked to explain the issue again???
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Ditto

  • 70 Points

Posted 2 months ago

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Alex Xiu

  • 60 Points

Dear Ditto,

I’m Alex from Glip team and want to follow up with you for Glip Mobile notification issues.

1) Could you provide more info about which exact conversations occurred this problem? When did it happen last time and does it still happen frequently now?

2) Could you send your device log by the steps in the end of this reply?

We would like to dive into the problem and get you back the sooner the better.

Looking forwarding to getting your reply. 


Steps to send device log:

==== 

Android: 

1. Tap the hamburger menu in the top left corner 

2. Tap “Setting” at the end of the menu 

3. Tap “About” at the end the “Setting” screen 

4. Tap “Send Feedback” 

5. Choose the proper email client(e.g. Mail, Gmail etc) to send the log to glip.mobile.feedback@ringcentral.com .

  

iOS: 

1. Click ‘Headshot’ in home screen 

2. In the next screen, scroll down to bottom and click ‘About’

3. Click 'Send Feedback' 

4. Click ’Send’ to glip.mobile.feedback@ringcentral.com and leave your description if needed. 


Regards, 

- Alex from Glip Team