Maintenance Mode

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  • Question
  • Updated 2 years ago
The following is a response I am currently receiving from an API call. (Production)

[errorCode] => MaintenanceMode ( [errorCode] => CMN-211 )
[message] => Service is overloaded, please retry later

As far as I can tell I am not even receiving an access token. 

Currently I run automated calls every morning  to retrieve the previous days call log data for internal storage. This response caused these automated calls to fail over the weekend. This can easily be resolved with some manual work on my end, however, I would like to know the reason behind this errorCode. 

Is this actually from Ring Central maintenance. If so, should I be receiving an email or some form of notification that I am unaware of? If so, do you have a status page one would be able to go to and view such a status?

If this is not from maintenance, is this due to the way I might be calling the API and/or an error on my end? (Too many bad calls, bad credentials, ect)

Thanks,
Connor
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Connor Blakely

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Posted 2 years ago

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Anton Nikitin, Official Rep

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Official Response
Hi Connor.

Usually this error code along with HTTP 503 status can be returned when traffic is switched between our datacenters. It usually can happen at night time when API traffic is minimal and doesn't last longer than 10-15 seconds. In case of such error API also returns Retry-After HTTP header which indicates when client should retry the original request.

If you indicate your application name or account number and time when you saw this error I will try to find exact reason. 

Our service works 24/7 but for API requests such short periods of unavailability for some customer accounts are possible. And it is not always possible to predict them. We are now working on finding a way to eliminate or minimize such delays.