Login service.ringcentral.com error do not have sufficient permissions to access this service.

  • 1
  • Question
  • Updated 4 weeks ago
I recently started service with RC, my app is approved in production "active in production". But when i trying login at
 https://service.ringcentral.com/login/enter.html?s=1210&localeId=en_US with my account, i get a message like this:
"Sorry, you do not have sufficient permissions to access this service."
How cant fix this problem? Everything ok in sandbox.
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Minh Pham

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Posted 2 years ago

  • 1
Minh,

That is simply the login URL. Even when I click the link you provided it works for me. By the way, just so you are aware, all you need is https://service.ringcentral.com .

I would check with your network administrator. It seems their settings on the network are not allowing you to access certain types of websites.
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Mike, Official Rep

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Minh,You mentioned an app. Did you developed an app on our developed platform? (For some sort of integration).If so we may need to refer you to our Developers Community.Mike
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Saadet - Community Support, Official Rep

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Hello Minh,

Were you able to login successfully or are you still having issues?
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Rajeev Dixit

  • 60 Points
I am having the same issue. When I click on Activate link, it logs me in but shows above message.
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Rajeev Dixit

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I signed up today to setup our Hubot integration with Glip. Not sure how it shows as expired.
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Saadet - Community Support, Official Rep

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Hmm...That is interesting. I would suggest contacting the individual who set up your account. 
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Saadet - Community Support, Official Rep

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Let me do some research and get back to you :)
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Saadet - Community Support, Official Rep

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Hello Rajeev, 

I'm going to move this conversation over to our Developer Community so they can assist you.
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Paco Vu

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Hi Minh and Rajeev,

I assumed that your developer account is the free-tier developer account. If that is the case, then you can only login to your developer account via https://service.devtest.ringcentral.com or simply come to the developer portal at https://developer.ringcentral.com and click on the "Sign in | Sign up" button then click the "Sign In" button, which will redirect you to login the right account based on your account type.

Let me know if you are a RingCentral customer under Standard, Premium or Enterprise plan, but still cannot login directly via https://service.ringcentral.com 


+ Paco
(Edited)
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Rajeev Dixit

  • 60 Points
Hi Paco,

My glip account via  https://service.ringcentral.com  was working well till about 5 days back and now starting to show me this error - "Sorry, you do not have sufficient permissions to access this service."

This happens only on my laptop browser but my mobile app is working fine and I am also getting email notifications for messages sent on my account.

Can you take a look?

thanks,
Rajeev